Comments on: Citizen’s Bank Overdraft Fee Scam

By: Name (required)

Name (required) — Tue, 08 May 2012 18:17:32 +0000

shut up Kim

By: Charles Gennaro

Charles Gennaro — Tue, 01 May 2012 14:48:19 +0000

Banks are so unfair. In Mass there is Consumer law that is called 93a to help protect consumers. However, Citizens Bank has made a class action settlement for overcharge of fee in the amount of $137.5 Million. See http://www.lexisnexis.com/community/litigationresourcecenter/blogs/litigationblog/archive/2012/04/26/137-5-million-settlement-announced-in-citizens-bank-overdraft-fee-class-action.aspx
Even with that, I do not think they will change

By: Ira Radnick

Ira Radnick — Wed, 14 Mar 2012 09:27:16 +0000

I used to have quite a few personal and business accounts with Citizens in Rochester, NY. A few years ago they changed to a new fee structure for overdraft accounts, and we had the OD feature lit up without our consent. Nothing bad happened to us, no fees for OD, but I did let the branch manager know I never asked for, and never signed up for, their OD feature. She told me it was provided as a courtesy for the “better customers”, and because I was a Gold Circle member (huh?) in their bank I would never be charged the standard OD maintenance fee. I was quite irritated at the implications re: me being so very special (yes, we had a lot on deposit), and how the rest of their “regular customers” were a bunch of deadbeats. I closed my accounts the next day, after moving all cash into two Demand Deposit accounts (one business, one personal) electronically so they could not prevent me from removing all funds from any of the savings accounts for a few more days (legal for a bank to do, but I knew that and gamed them on that). When asked why I was closing the accounts I let the branch manager know I was not willing to work with a bank that treats “regular customers” in such an abusive manner as I have seen, and now heard first hand. The regional bank that got our deposits was told why they got our business, and in the event they ever began to play games I would leave them also. Never have had a problem with them (Five Star Bank). I do not wish evil for Citizens, but I sure do not wish them well either. They do not deserve to have hard working, honest customers.

By: Steve

Steve — Mon, 02 Jan 2012 20:38:17 +0000

@Amazing post #376 Oh come on now …We know you are working for Citizens Bank, with your pathetic post. So all the folks here are wrong and you are right?….Citizens Bank are as crooked as it gets. We never asked for this kind of “overdraft protection” mabe we should of inquired about protection against their overdraft protection scam! We never(20 plus years) had an overdraft incident until the laws were set to change against the Banks.. We payed enough attention to our account and so to did they.. Holding the smallest and running the largest charges not in chronological order is the practice of manipulating the overdraft fees in order to maximize a benefit to them and to the great detriment of the parties who are their account holders.

Its unethical and manipulative. and borderlines criminal behavior.

By: Vinzei.com

Vinzei.com — Mon, 10 Oct 2011 00:14:25 +0000

he folks I read your blog and I think you’re blog will be one of the bests if you keep up the good work!

By: Felicia Penn

Felicia Penn — Fri, 07 Oct 2011 14:47:10 +0000

I had several 4-6 dollar transactions go thru and they charged me 36.00 dollars for each one. All banks are a total rip-off

By: Felicia Penn

Felicia Penn — Fri, 07 Oct 2011 14:45:33 +0000

just so you know I overdrafted my regions bank account by $42.90 and recieved TWO HUNDRED AND SIXTEEN DOLLARS IN OVERDRAFT FEES!!!!

By: nadir

nadir — Fri, 30 Sep 2011 07:18:15 +0000

Kevin: I started going there because the company I work for uses Citizens Bank for their Payroll; that is all their paychecks are issued by Citizens Bank. Every two weeks (I get paid bi-weekly) I’d go in there and pay the $7 to cash my check. I’d walk out, cash in hand, every time.

Just the fact that they'd charge you to cash a check drawn on their own bank should tell you all you need to know. You could take your paycheck to Walmart and it'd only cost 3 bucks.

By: Vini

Vini — Tue, 30 Aug 2011 04:33:09 +0000

CB started charging $3 atm fee if you use some other atm. So to get this straight . If you withdraw $20 from another atm will cost you 23 + 2.50 fee of the other bank. I can live with the 2.50 fee because I am using the others bank atm but what I cant live with it is why is CItizens charging $3 for an electronic transaction??
Just lost another costumer

By: Jacob

Jacob — Fri, 26 Aug 2011 07:55:46 +0000

Learn the difference between a scam and a bad deal. You fell for a bad deal with the over draft fee’s you should have known better. Hopefully you will learn from your mistakes.